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  • Is the Aurora experience the same as last year?
    Aurora is returning for 2023 as an enhanced experience with all new creatures and magical experiences to discover along the way. The journey path around the park has also been optimised to accommodate the huge popularity of the show and families with prams.
  • How can I purchase tickets?
    All ticket purchases are made online, from this website. We recommended purchasing your tickets well in advance as there is a limited supply. Any tickets not purchased from this website are not valid.
  • Is it possible to pay by cash at the gates?
    No. Tickets are only available through the Aurora Albury website.
  • Do I need to print my ticket?
    No. Your ticket will be delivered electronically to your email address with a QR code. You can print your ticket or simply show us the QR code on your phone.
  • How long is the show / journey?
    The Aurora Albury experience can be enjoyed at your own pace. On average the journey can take between 45 - 75 minutes to enjoy every exhibit.
  • Can I take pictures and videos?
    Please! We're even having a photo competition for an awesome prize on our Instagram page. Pro tip! Turn off the flash in your photos and check out some of the amazing images already submitted with the tag #AuroraAlbury​ to get a head start on creative ideas.
  • Can we experience Aurora Albury with prams?
    Yes. Bring the whole family. We've also updated the path around the park to make it easier for families with prams to access all of the exhibits.
  • When should I arrive?
    Please arrive 10 minutes before your session to ease waiting times. Final session each night: Please note that the last permittable entry is 30 minutes after the advertised session start start time.
  • Do you accept Companion Cards?
    Yes, please bring your Companion Card along with your purchased ticket, and we will be happy to admit your carer or companion, free of charge, at the gate.
  • Is this a good activity for children, elderly people or for people with reduced mobility?
    Absolutely! Rediscover your inner child. Aurora Albury is a family friendly event suitable for all ages! The journey can be enjoyed at your own pace and is wheelchair accessible.
  • My booking includes several people, should we all arrive at the same time?
    We recommend that your party arrive at the same time, however entry can be made separately, ​if your party members have access to the tickets as well.
  • What happens if it's raining?
    Aurora Albury will go ahead in the event of rain or wind, so check the weather forecast and dress appropriately; be sure to bring a rain jacket and/or an umbrella. Encouragingly, any drizzle on a given night would provide visitors with a unique experience because it creates another medium upon which the lasers and lights reflect. If the weather presents a risk to safety, for example, a severe storm, we reserve the right to close Aurora Albury, in order to ensure the safety of our staff and visitors. The decision will be made to cancel the show by 4 pm on the day. Cancellation: If we need to cancel certain time schedules, an email and/or SMS will be sent to all ticket holders. A notification will also be posted on our Facebook page. Guests can reschedule their visit by following the directions in the supplied email.
  • If I am unable to attend, can I reschedule the visit or be refunded?
    Due to the limited number of sessions, we can not offer refunds. However, you can attend at another time, and we will honour the purchase provided that you reschedule at least 48 hours prior to your booked session time. We want everyone to have the chance to experience this magical journey! ​ You can reschedule your booking from the ticketing link sent to your nominated email address. Rescheduling must take place at least 48 hours prior to your booked session time. If you try to reschedule within 48 hours of your booked session time, you will not be able to.
  • Are restrooms available?
    Yes, restrooms are available at the venue.
  • Is food available?
    We would love for you to support our fantastic local community eateries, many of which are very close to the garden located on Dean St.
  • Do babies need a ticket?
    No, bring the whole family along! Children between 0-3 years old are free of charge. Children aged 4+ will require a valid "Child" ticket for entry.
  • Can I bring animals?
    Domestic pets, including dogs (other than those registered to assist a visually impaired person), are not permitted in the Gardens.
  • Where do I park?
    Street parking is available near the Botanic Gardens
  • Will the lights affect nature?
    Our priority is minimising harm to the trees, plants and animals within the Botanic Gardens. We have specially designed installation devices and methodologies that enable the lights to hang from the trees without harming them. We also encourage our community to stay on the guided pathways to minimise damage to the surrounding foliage.
  • Will there be flashing lights in the show?
    Yes, certain installations contain flashing lights. If you, or anyone in your family, have an epileptic condition, consult your doctor prior to attending.
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