Question 1

What happens if it's raining?

Accepted Answer

AURORA operates in the event of rain or wind, so check the weather forecast and dress appropriately. If necessary, be sure to bring a rain jacket and/or an umbrella. Encouragingly, any drizzle on a given night would provide visitors with a unique experience because it creates another medium upon which the lasers and lights reflect.

If the weather presents a risk to safety, for example, a severe storm, we reserve the right to close AURORA, in order to ensure the safety of our staff and visitors. The decision will be made to cancel the show by 5pm on the day.

Cancellation: If we need to cancel certain time schedules, an email and/or SMS will be sent to all ticket holders. A notification will also be posted on our Facebook page. Guests can reschedule their visit by following the directions in the supplied email.

Question 2

Will the lights affect nature?

Accepted Answer

Our priority is minimising harm to the trees, plants and animals within the Botanic Gardens. We have specially designed installation devices and methodologies that enable the lights to hang from the trees without harming them. We also encourage our community to stay on the guided pathways to minimise damage to the surrounding foliage.

Question 3

If I am unable to attend, can I reschedule the visit or be refunded?

Accepted Answer

Due to the limited number of sessions, we can not offer refunds. However, you can attend at another time, and we will honour the purchase provided that you reschedule at least 48 hours prior to your booked session time. We want everyone to have the chance to experience this magical journey! ​

You can reschedule your booking from the ticketing link sent to your nominated email address. Rescheduling must take place at least 48 hours prior to your booked session time. If you try to reschedule within 48 hours of your booked session time, you will not be able to.

Question 4

What do I wear?

Accepted Answer

The night-time journey is set within Albury Botanic Gardens so please wear warm, comfortable clothing, enclosed footwear and don’t forget a rain jacket or umbrella if it looks like you’ll need it.

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